Shipping & Return Policy

Shipping Policy
We make every effort to process and deliver your orders safely and on time. Order Processing
Orders are typically processed within 1-3 business days after order confirmation.
Customized or made-to-order packaging machines may require additional production time.
Orders are processed only on business days (Monday to Saturday), excluding Sundays and public holidays. Shipping & Delivery
Delivery timelines may vary depending on the destination, product availability, order quantity, customization requirements, and courier service.
Once your order has been dispatched, tracking details will be shared via email, phone, or WhatsApp, wherever applicable.
Free shipping is available on eligible orders across Faridabad. Shipping availability may vary depending on the product type, delivery location, and commercial terms.
Customers will be informed of any applicable shipping charges before order confirmation.
Important: Customers are requested to provide accurate shipping and contact details to ensure timely delivery. Return Policy
At Durga Packaging Machine, customer satisfaction is important to us. We accept return requests for both defective and non-defective products within 7 days of the delivery date, provided the product meets the eligibility requirements described below. Return Eligibility
To be eligible for a return, the product must:
Be unused and in its original condition.
Be returned in its original packaging.
Include all accessories, labels, manuals, warranty documents (where applicable), and documents supplied with the product.
Be accompanied by the original invoice or proof of purchase.
Customers may be requested to provide photographs or videos to help verify the return request where applicable.
All returned products are subject to inspection before a refund or replacement is approved. Products Not Eligible for Return
Returns will not be accepted for:
Customized or made-to-order packaging machines.
Products manufactured according to customer specifications.
Products damaged due to misuse, improper handling, modification, or incorrect installation.
Products returned after the 7-day return period.
Products that have been used, altered, or are missing their original packaging or accessories. Return Shipping Charges
For non-defective returns, customers are responsible for the return shipping charges.
If the product received is defective, damaged during transit, or an incorrect item has been supplied, Durga Packaging Machine will review the request and, if approved, provide an appropriate refund or replacement, as applicable. Refund Policy
Once the returned product is received and inspected, we will notify you of the status of your return request.
If your return is approved:
Refunds will be processed within 7 business days.
Refunds will be issued through the original payment method wherever possible.
Depending on your bank or payment service provider, the refunded amount may take additional time to appear in your account. How to Request a Return
To initiate a return:
Contact our customer support within 7 days of receiving your order.
Provide your Order ID or Invoice Number.
If the product is damaged or defective, please share clear photographs or videos for verification.
Our support team will review your request and provide further instructions.
Once the returned product is received and approved after inspection, the refund or replacement process will be initiated. Contact Us
Durga Packaging Machine
Address: Plot No. 8, Gali No. 8E, Sarurpur Industrial Area, Sohna Road, Faridabad - 121004
Email: Phone: +91 80 3115 1012
Website: https://www.durgapackagingmachine.com